This privacy policy governs the relationship between you, the User of this Website, and The Building Wizards Ltd, the owner and provider of this Website. At The Building Wizards Ltd, we prioritise the protection of your information and take your privacy seriously. This policy applies to all Data collected by us or provided by you when using the Website.

We kindly request that you carefully review this privacy policy to ensure you understand its contents.

1. In this privacy policy, the following definitions are used:

Data

• Refers to all information that you submit to The Building Wizards Ltd via the Website. This includes any personal data as defined in the Data Protection Laws.

Cookies

• Refers to small text files placed on your computer by this Website when you visit certain parts of the Website or use certain features. Details of the specific cookies used by this Website are outlined in the clause below (Cookies).

Data Protection Laws:

• Refers to any applicable laws relating to the processing of personal Data, including but not limited to the GDPR (General Data Protection Regulation) and any national implementing and supplementary laws, regulations, and secondary legislation.

GDPR:

• Refers to the UK General Data Protection Regulation.

The Building Wizards Ltd , we, or us

• Refers to The Building Wizards, a company incorporated in England and Wales with registered number 09003877. Our registered office is located at 54 Richmond Hill, Luton, Bedfordshire, UK, LU2 7JG.

UK and EU Cookie Law

• Refers to the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018.

User or you

• Refers to any third party that accesses the Website and is not employed by The Building Wizards, acting in the course of their employment, or engaged as a consultant or service provider to The Building Wizards accessing the Website in connection with the provision of such services.

Website

• Refers to the website that you are currently using, https://buildingwizards.co.uk, and any sub-domains of this site, unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

• The singular includes the plural and vice versa.
• References to sub-clauses, clauses, schedules, or appendices are to be understood as references to sub-clauses, clauses, schedules, or appendices of this privacy policy.
• A reference to a person includes firms, companies, government entities, trusts, and partnerships.
• The term “including” is understood to mean “including without limitation.”
• References to any statutory provision include any modification or amendment of it.
• The headings and sub-headings used in this privacy policy do not form part of the policy itself and are for convenience only.

Please carefully read and review this privacy policy, as it governs your use of the Website and the handling of your Data. If you do not agree with any part of this policy, please refrain from using the Website.

This privacy policy applies solely to the actions of The Building Wizards and Users in relation to this Website. It does not extend to any other websites that can be accessed from this Website, including any links provided to social media websites.

The Building Wizards is considered the “data controller” for the purposes of the applicable Data Protection Laws. As the data controller, The Building Wizards determines the purposes and means by which your Data is processed.

We may collect the following Data, including personal Data, from you:

• Name
• Contact information such as email addresses and telephone numbers
• Demographic information such as postcode, preferences, and interests
• IP address (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)
• A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

All data collection is done in accordance with this privacy policy.

We collect Data in the following ways:

1. data is given to us by you; and
2. data is collected automatically

The building Wizards may collect your Data in various ways, including:

• When you contact us through the Website, by telephone, post, email, or any other means.
• When you register with us and create an account to receive our products/services.
• When you participate in surveys that we conduct for research purposes (although your response is not mandatory).
• When you enter a competition or promotion through a social media channel.
• When you make payments to us, whether through this Website or other means.
• When you choose to receive marketing communications from us.
• When you use our services.

All data collection is done in accordance with this privacy policy.

When you access the Website, we may collect certain Data automatically. This includes information that helps us improve the Website’s functionality, analyse trends, and enhance your overall experience. The types of automatically collected Data may include:

1.  Usage Information: We gather information about your visit to the Website, such as your IP address, the date, times, and frequency of access, and the way you use and interact with the content. This helps us understand how users engage with the Website and allows us to make improvements to its content and navigation.
2.  Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect Data automatically. Cookies are small text files that are stored on your device when you visit the Website. They allow us to recognise your device and personalise your experience. By using cookies, we can remember your preferences, analyse site traffic, and provide relevant content and advertisements.

You can manage your cookie preferences and settings through your browser. Please note that disabling or blocking certain types of cookies may impact your ability to fully utilise the features and functionality of the Website.

1.  Analytics Tools: We may use third-party analytics tools, such as Google Analytics, to collect and analyse Data about your use of the Website. These tools help us understand user behaviour, track trends, and gather statistical information. The data collected through these tools is anonymised and does not personally identify you.

It’s important to note that the automatically collected Data is used solely for internal purposes, such as website optimization, statistical analysis, and personalisation of content. We do not sell or share this Data with third parties for their own marketing purposes.

For more information about how we use cookies and similar technologies, please refer to the “Cookies” section below.

By accessing and using the Website, you consent to the automatic collection of Data as described in this section.

When you access the Website, we will collect certain Data automatically. This includes:

• Information about your visit to the Website, such as your IP address, the date, times, and frequency of access, and how you interact with the content. This information helps us improve the Website’s content and navigation.
• We also collect Data through cookies, in accordance with your browser’s cookie settings. For more details on cookies and how we use them on the Website, please refer to the “Cookies” section below.

By collecting this Data, we aim to enhance your experience on the Website and tailor it to your preferences

Our Use of Data:

We value your privacy and are committed to using your Data responsibly. We may require any or all of the above-mentioned Data from time to time to provide you with the best possible service and experience when using our Website. Specifically, we may use your Data for the following purposes:

1.  Internal Record Keeping: We may use the Data for internal administrative purposes, including maintaining accurate records of transactions, orders, and communications.
2.  Improvement of Our Products/Services: Your Data helps us analyse user preferences and behaviours, allowing us to enhance and personalise our products and services to better meet your needs.
3.  Marketing Communications: With your consent, we may use your Data to send you marketing materials via email that we believe may be of interest to you. These communications may include information about our latest products, special offers, promotions, or other relevant updates. You have the right to withdraw your consent at any time (see the section headed “Your Rights” below).
4.  Market Research: We may contact you for market research purposes, seeking your feedback or opinions about our products and services. This may be done through email, telephone, fax, or mail. Your responses will help us improve and customise the Website to better serve your preferences.

Please note that the use of your Data for the above purposes is in accordance with this privacy policy and based on our legitimate interests. However, we respect your right to object to such processing in certain circumstances (see the section headed “Your Rights” below).

Regarding the delivery of direct marketing to you via email, we will obtain your consent, either through an opt-in or soft-opt-in approach:

• Soft Opt-In Consent: If you have previously engaged with us (e.g., by requesting product/service details), we may consider your consent as given unless you opt out. This applies when we market similar products/services that are relevant to your previous interactions.
• Explicit Consent: For other types of e-marketing, we will require your explicit consent, which entails a positive and affirmative action from you, such as checking a provided tick box.

If you are not satisfied with our marketing approach, you have the right to withdraw your consent at any time. Please refer to the section headed “Your Rights” below for more information on how to exercise this right.

When you register with us and set up an account to receive our services, the legal basis for processing your Data is the performance of a contract between you and us. By creating an account, you are entering into a contract and allowing us to fulfil our obligations to provide the requested services.

We are committed to safeguarding your privacy and ensuring that your Data is used in compliance with applicable laws and regulations.

Should you have any concerns or queries about our use of your Data, please do not hesitate to contact us (contact details provided in the “Contact Us” section of this privacy policy).

We understand the importance of protecting your personal information and take your privacy seriously. We may share your Data with certain third parties in the following circumstances:

1. Service Providers: We may engage trusted third-party service providers to perform various functions necessary to provide our services or assist in our business operations. These service providers have access to your Data only to the extent necessary to perform their tasks on our behalf and are obligated to handle it in a secure and confidential manner.
2. Business Partners: In some cases, we may partner with other companies to offer joint products, services, or promotions. If you choose to engage with these offerings, we may share your Data with our business partners to facilitate the provision of these collaborative offerings. However, we will only share the information necessary to fulfill the purposes outlined in this privacy policy, and our partners are bound by appropriate data protection obligations.
3. Legal Requirements: We may disclose your Data if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights or the rights of others, investigate fraud, or respond to a government request.
4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Data may be transferred to the acquiring entity. We will notify you before your Data is transferred and becomes subject to a different privacy policy.

We will never sell, rent, or lease your Data to third parties for their marketing purposes without obtaining your explicit consent.

Please note that any Data shared with third parties will be done in compliance with applicable data protection laws and regulations. We take reasonable steps to ensure that our third-party partners handle your Data securely and in accordance with our instructions.

If you have any concerns about the sharing of your Data or would like more information about our specific data sharing practices, please contact us using the details provided in the “Contact Us” section of this privacy policy.

We prioritise the security and confidentiality of your Data and take appropriate measures to ensure its protection. We have implemented technical, organisational, and administrative security measures to safeguard your Data from unauthorised access, disclosure, alteration, or destruction. These measures include:

1. Secure Storage: We store your Data on secure servers with restricted access. These servers are located in controlled facilities with advanced security protocols.
2. Encryption: We employ industry-standard encryption techniques to transmit sensitive information between your device and our servers. This helps to protect your Data during transmission.
3. Access Controls: Access to your Data is limited to authorised personnel and third parties who require access for legitimate purposes. We maintain strict access controls and regularly review our access privileges to ensure the appropriate level of security.
4. Data Minimisation: We only collect and retain your Data for as long as necessary to fulfill the purposes outlined in this privacy policy. We regularly review our data retention practices to ensure compliance with legal requirements.
5. Employee Training: Our employees undergo regular training on data protection and privacy best practices to ensure they understand their responsibilities in handling your Data.

While we strive to implement robust security measures, please note that no method of data transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your Data.

In the event of a data breach that affects your Data and poses a high risk to your rights and freedoms, we will notify you and the relevant regulatory authorities in accordance with applicable laws and regulations.

We also encourage you to play an active role in keeping your Data secure. Please ensure that you choose strong and unique passwords for your accounts, refrain from sharing your login credentials with others, and promptly inform us of any unauthorised access or suspicious activities related to your account.

If you have any concerns about the security of your Data or would like more information about our security practices, please contact us using the details provided in the “Contact Us” section of this privacy policy.

We will retain your Data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine the appropriate retention period for different types of Data include the nature of the Data, the purposes for which it is processed, and any legal or regulatory obligations we have.

In general, we will retain your Data for the duration of our business relationship with you and as long as necessary to provide you with our products or services. Once the purpose for which the Data was collected is fulfilled and there is no longer a legal or business need to retain it, we will securely delete or anonymise your Data.

However, please note that we may retain certain Data for longer periods if required to do so by law, to resolve disputes, enforce our legal agreements, or protect our rights and interests. Additionally, aggregated or anonymised Data that does not personally identify you may be retained indefinitely for statistical or research purposes.

We will take reasonable steps to ensure that your Data is accurate, up-to-date, and relevant for the purposes for which it was collected. If your Data changes or if you believe that the Data we hold about you is inaccurate, please inform us promptly so that we can update or correct your Data.

If you have any questions about our data retention practices or would like more information about the specific retention periods applicable to your Data, please contact us using the details provided in the “Contact Us” section of this privacy policy.

As a user of our Website, you have certain rights regarding the use and protection of your Data. We are committed to respecting and facilitating the exercise of these rights. Below is a summary of your rights:

1. Right to Access: You have the right to request access to the personal Data we hold about you. This enables you to receive a copy of the Data we have and verify its lawfulness and accuracy.
2. Right to Rectification: If you believe that any of the Data we hold about you is inaccurate or incomplete, you have the right to request rectification. We will promptly update or correct any inaccurate Data upon verification.
3. Right to Erasure: In certain circumstances, you have the right to request the erasure of your personal Data. This includes situations where the Data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there are no overriding legitimate grounds for the processing.
4. Right to Restrict Processing: You have the right to request the restriction of the processing of your Data. This allows you to limit the use of your Data while we investigate your concerns or verify the accuracy of the Data.
5. Right to Data Portability: Upon your request, we will provide you with a copy of your Data in a structured, commonly used, and machine-readable format. You also have the right to transmit this Data to another controller where technically feasible.
6. Right to Object: You have the right to object to the processing of your Data in certain circumstances, such as direct marketing or where the processing is based on legitimate interests. We will assess your objection and cease processing your Data unless we have compelling legitimate grounds to continue.
7. Right to Withdraw Consent: If we rely on your consent to process your Data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing based on consent before its withdrawal.
8. Right to Lodge a Complaint: If you believe that your Data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority or data protection authority.

To exercise your rights or to obtain more information, please contact us using the details provided in the “Contact Us” section of this privacy policy. We will respond to your request promptly and in accordance with applicable data protection laws.

Please note that there may be limitations or exceptions to these rights depending on the specific circumstances and legal requirements. We will inform you if we are unable to fulfil your request and provide reasons for any such refusal.

We are committed to protecting your rights and privacy, and we will make every effort to ensure that your Data is processed in a fair, transparent, and lawful manner.

Our Website may contain links to other websites that are not operated or controlled by us. Please note that we have no control over the content, privacy practices, or activities of these third-party websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such websites, which are not governed by this privacy policy.

We encourage you to exercise caution and review the privacy policies applicable to those websites. When you leave our Website via a link to another website, we recommend that you read the privacy policy of that website to understand how they collect, use, and protect your information.

We are not responsible for the practices or policies of any third-party websites linked to or from our Website. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Please be aware that when you click on a link to a third-party website, you may be subject to their terms and conditions, privacy policy, and data protection practices, which may differ from ours. We encourage you to familiarise yourself with the privacy practices of any third-party websites you visit.

We strive to provide links to reputable and trusted websites, but we cannot guarantee the content or security of any external website. Therefore, your use of any third-party website is at your own risk, and we shall not be liable for any damages or liabilities arising from the use of such websites.

If you have any concerns about a linked website, please contact us, and we will review the link and take appropriate action if necessary.

Please note that this privacy policy applies solely to the information collected on our Website and does not cover any third-party websites that may be linked from our Website.

In the event that our business or a substantial portion of our assets are acquired, transferred, or sold to another company, your Data may be one of the transferred assets. You acknowledge and agree that such transfers may occur and that any acquirer of our business or assets may continue to use your Data as set forth in this privacy policy.

In the unlikely event of bankruptcy, insolvency, or receivership, your Data may also be transferred as a business asset. We will make reasonable efforts to notify you of any such transfer and provide you with choices regarding the handling of your Data.

Furthermore, we may disclose or transfer your Data if required or authorized to do so by law, or in response to a valid legal request, such as a court order or government inquiry.

Please note that in the event of a change of ownership or control of our business, the new owners or controllers may be bound by the terms and conditions of this privacy policy. We will take reasonable steps to ensure that any such transfers of your Data are done in accordance with applicable data protection laws and with appropriate safeguards for the protection of your privacy rights.

It is important that you review this privacy policy regularly to stay informed about any changes related to the ownership and control of our business and the handling of your Data.

If you have any questions or concerns about the transfer of your Data in the event of a change of business ownership or control, please contact us.

This Website uses cookies to enhance your browsing experience and provide personalised services. By using this Website, you consent to the use of cookies in accordance with this policy.

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit certain parts of the Website. They are widely used to make websites work more efficiently and improve your browsing experience. Cookies do not typically contain personally identifiable information.

How we use cookies:

We use cookies for various purposes, including but not limited to:

1. Essential cookies: These cookies are necessary for the functioning of the Website and enable you to navigate and use its features, such as accessing secure areas of the site. Without these cookies, certain services may not be provided.
2. Analytical/performance cookies: We use these cookies to analyse how visitors use the Website, monitor its performance, and improve its functionality. These cookies collect anonymous information about website traffic, pages visited, and the source of the visit.
3. Functionality cookies: These cookies allow the Website to remember the choices you make and provide enhanced features to improve your experience. They may be set by us or third-party providers whose services we have added to our pages.
4. Targeting/advertising cookies: These cookies are used to deliver relevant advertisements based on your interests and browsing behaviour. They are also used to limit the frequency of ads and measure the effectiveness of advertising campaigns.

Managing cookies:

You can control and manage cookies in various ways. Most web browsers allow you to accept or decline cookies, delete existing cookies, or set preferences for certain websites. However, please note that disabling cookies may impact your browsing experience and limit the functionality of certain features.

For more information about managing cookies, you can refer to the help section of your browser or visit www.allaboutcookies.org.

Third-party cookies:

Third-party cookies may be placed on your device by external services used on this Website, such as embedded content and social media sharing buttons. We have no control over these cookies and recommend that you review the respective privacy policies of these third parties for more information.

Changes to our cookie policy:

We may update this cookie policy from time to time to reflect changes in technology or legal requirements. Any such changes will be posted on this page, so we encourage you to review this policy periodically.

By continuing to use this Website, you are deemed to consent to the use of cookies as described in this policy.

If you have any questions or concerns about our use of cookies, please contact us.

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe that such transfer will not adversely affect your rights.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This privacy policy will be governed by and interpreted in accordance with the laws of England and Wales. All disputes arising under this privacy policy will be subject to the exclusive jurisdiction of the English and Welsh courts.

Please note that this is a general provision and should not be interpreted as legal advice. If you have any specific legal concerns, we recommend seeking professional legal advice.

The Building Wizards reserves the right to make changes to this privacy policy as we may deem necessary from time to time or as required by law. Any changes will be promptly posted on the Website, and your continued use of the Website after such changes will signify your acceptance of the updated privacy policy.

We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your information. If you do not agree with any modifications to the privacy policy, you should cease using the Website.

Contacting The Building Wizards:

If you have any questions, concerns, or comments about this privacy policy or our practices, please contact us by email at office@buildingwizards.co.uk. We will make every effort to address your inquiries in a timely and appropriate manner.

If you have any questions, concerns, or feedback regarding our services or this website, we encourage you to reach out to us. Our dedicated support team is here to assist you and provide the information you need. You can contact us through the following means:

Email: office@buildingwizards.co.uk

• Phone: +44 (0) 123 460 4202
• Address: 54, Richmond Hill, Luton, UK, LU2 7JG

We value your input and are committed to addressing any inquiries or issues you may have. Whether you have inquiries about our products, need technical assistance, or have suggestions for improvement, we are here to listen and provide support. Don’t hesitate to get in touch with us, and we’ll do our best to assist you.

Thank you for choosing The Building Wizards. We appreciate your feedback and look forward to serving you.